Frequently Asked Questions
Everything you need to know about bringing the ultimate pizza experience home.
Which Ooni pizza oven is right for me?
Choosing the right oven depends on your preferred fuel source. We offer wood-fired models for authentic flavor, gas-powered models for convenience, and multi-fuel options for maximum versatility. Consider the 12-inch models for portability or 16-inch models for larger family-style pizzas.
How long does it take for the oven to heat up?
Ooni ovens are designed for speed and efficiency. Most models reach their optimum cooking temperature of 950°F (500°C) in just 15 to 20 minutes, allowing you to cook a stone-baked pizza in 60 seconds.
What is your shipping policy?
We offer free shipping on all orders over a certain threshold within the continental US. Standard shipping typically takes 3-5 business days. You will receive a tracking number via email as soon as your oven leaves our warehouse.
What is the 'Great Pizza Guarantee'?
We are confident you will love your results. If you can't make great pizza with your Ooni within 60 days, we will take it back for free. This is part of our commitment to ensuring every customer becomes a confident backyard pizzaiolo.
Do Ooni ovens come with a warranty?
Yes, all Ooni ovens come with a standard 1-year warranty. However, if you register your product on our website within 60 days of purchase, we extend that warranty to 3 or 5 years depending on the specific model.
Can I use my Ooni oven in the winter?
Absolutely. Ooni ovens are built with high-quality stainless steel and carbon steel shells that are designed to withstand the elements. While the oven may take a few extra minutes to preheat in freezing temperatures, it will still reach the high heat required for perfect pizza.