Returns & Exchanges
We want you to love your Ooni experience, which is why we offer a 60-day Great Pizza Guarantee alongside our standard return policy. If you are not completely satisfied with your purchase, you can return your unused items within 60 days for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.
Print Your Label
Once your request is approved, we will provide a prepaid shipping label via email to ensure your oven or accessories are tracked and insured during transit.
Pack Your Items
Carefully pack your products in their original packaging to prevent damage, ensuring all components and manuals are included in the box.
Receive Your Refund
After our warehouse team inspects the returned items, we will process your refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing